Pertici customer care focuses on digitalisation, competence, reliability and care

Pertici care

Remote customer care
Training & Installazione
On-site assistance
Check-up and scheduled maintenance
Spare parts
Modifications and refitting of pertici machinery

Pertici Care is Pertici’s assistance service that ensures optimal customer care and support. From remote assistance to scheduled maintenance, every aspect is taken care of to guarantee fast, effective responses and to keep a privileged listening channel open for each customer.

Pertici Care is structured to improve customer service and support, focusing on greater efficiency and speed of response, thus reducing machine downtime.

Pertici Care offers a wide range of solutions to improve the customer experience:

Pertici remote customare care

Remote customer care

Remote assistance via connection tools and video calls for more detailed and immediate problem analysis.

Pertici training e istallazioni

Training & Installazione

Customized training and specialist installation with ongoing post-installation support.

Assistenza on-site

On-site assistance

Availability of qualified technicians for advice and quick troubleshooting.

Pertici Check-up e Manutenzione programmata

Check-up and scheduled maintenance

Customized programs with discounts on the purchase of spare parts.

Pertici ricambi

Spare parts

Spare parts warehouse for quick supplies.

Pertici Modifiche e Refitting

Modifications and refitting of pertici machinery

Services for customizing and updating machinery according to customer requirements.